Website Globe Life
Globe Life is hiring a full-time Customer Retention Representative to work remotely, Monday through Friday. In this role, you will take inbound calls from policyholders who are considering canceling and make outbound follow-up calls on lapsed policies — answering questions, explaining coverage and billing details, and finding options that help customers keep their protection. You will build rapport with callers, document each interaction, and meet individual and team performance goals.
Requirements: high school diploma or equivalent; basic Microsoft Office skills; typing of at least 30 words per minute; excellent verbal and written communication skills. Previous call center experience is preferred, and a background in insurance or sales is a plus. A quiet home workspace with reliable internet is needed for this remote role.
Schedule: full-time, Monday through Friday (remote).
Pay: competitive compensation (specific rate not published in the posting). Benefits include medical, dental, and vision coverage, a 401(k) plus pension plan, paid holidays, parental leave, and education reimbursement.
Verified as an active opening on Globe Life’s official careers site (Job JR101034) on October 14, 2026.
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